Terms and conditions

Contacting us

If you have any queries about Old Salt Cottage please email hello@oldsaltcottage.co.uk.

Check-in/check-out

Check-in is 3pm and check-out is 10am*. Early check-in or late check-out may be permitted with prior arrangement but will be dependant upon other bookings so may not be feasible. Upon check-out, please leave all doors and windows locked, and the key securely in the key safe.

* Our check out time was previously 11am but we've brought this forward by an hour due to COVID-19 concerns, to give our cleaners an extra hour to give the cottage a really thorough clean between guests.

Minimum/maximum stay

We have a three night minimum stay policy and, as we mainly cater for short breaks, the maximum length of stay we can offer is 11 nights.

Payment

Payment must be made by bank transfer. A deposit of 25% of the holiday price is required to secure the booking, with the balance payable eight weeks before the commencement of the holiday. If booking the holiday less than eight weeks before the commencement of the holiday, the full holiday price is payable upon booking.

When we receive your provisional booking request, we’ll be in touch to arrange payment.

Payments in any currency other than GBP are subject to a 5% surcharge.

Cancellation

Please contact us as soon as possible if you wish to cancel your booking. There is no cancellation fee if you wish to change your booking to another available date (providing you give us at least 3 weeks notice), although you may have to pay extra if the price of your new holiday date is higher than that of your original booking. Bookings can only be changed once.

If you cancel your booking within eight weeks of the holiday commencement date, the cancellation fee is 100%. If you cancel more than eight weeks in advance of the holiday commencement date, the cancellation fee is 25% (equivalent to the deposit that you will have paid).

We recommend you have some form of insurance that will cover your costs should you have to cancel your holiday at the last minute.

In the unfortunate event that we have to make changes to your booking (for example if the property is suffering from damage that requires immediate repair), we will refund all sums paid by you for this booking. This will be our only obligation or liability to you in such circumstances.

Covid-19 policy
If lockdown restrictions are in place in Northumberland as a result of Covid-19 and we legally cannot accommodate guests, we will refund what you have paid for your holiday. If however, the restrictions do not affect the cottage itself, we cannot offer a refund if you are unable to travel from your home area – this is because our own insurance no longer covers us for this. For this reason, we strongly recommend you have insurance that covers you in the event of you having to cancel because of a lockdown in your local area. We are, however, happy to allow you to postpone your holiday in accordance with our standard cancellation policy above.

Care of the property

We work hard to ensure that Old Salt Cottage is in great condition for your stay. Please treat the cottage with care and leave it in the state you found it. We thoroughly clean the cottage between bookings, but it would be appreciated if you could leave bins empty and return all furniture to its original position before you leave the cottage.

Please report any damage or breakages as soon as possible so we can organise repairs or replacements. Occasional breakages of small items (glasses/crockery) is to be expected, but guests are responsible for paying for all damage or breakages to larger items.

We ask that you show courtesy to the neighbours of Old Salt Cottage during your stay, particularly in terms of noise and parking. Please park considerately and do not block other residents’ access to the communal lane at the rear of the property. Please note that the owners cannot accept responsibilty for damage to your vehicle when parked at Old Salt Cottage.

Occupancy

The maximum occupancy of Old Salt Cottage is four people and two dogs. We reserve the right to terminate your stay with no refund if you have more than this staying at the cottage.

Services

We cannot be held liable if services (water/electricity/internet) in the cottage fail. However, please inform us if there is a problem and we’ll report it to the supplier to get it rectified as quickly as possible.

Smoking

Smoking is not permitted in Old Salt Cottage.

Children and pets

Small children are welcome at Old Salt Cottage but please be aware that the stairs are quite steep and there is no baby gate installed in the property. No cot is provided in the cottage. Please note, for ease of moving furniture, the bedroom drawer units are not fixed to the walls. Guests at Old Salt Cottage must accept responsibility for their own and their children’s safety; the owners cannot be held responsible for injuries. 

Old Salt Cottage is dog-friendly but we ask that you bring no more than two dogs with you, they have their own suitable bedding, are not allowed on the furniture and are not left unattended at the property at any time. Please also ensure that you pick up after your dog if they toilet in the front garden or back lane. As the cottage is dog-friendly it may not be suitable for those who are allergic to dogs. If there’s any additional cleaning required as a result of dog hair or mess at the end of your stay, we may need to charge you for this.
 

Safety/accessibility

Old Salt Cottage is not wheelchair accessible and the narrow/steep stairs and small WC may not be suitable for those with limited mobility. Guests at Old Salt Cottage must accept responsibility for their own and their children’s safety; the owners cannot be held responsible for injuries.

Unless otherwise stated, all content and photography © Kevin & Claire Allan 2022. We make every effort to keep details up to date, but cannot guarantee accuracy of information.

Privacy policy | Cookie policy | Sitemap